Frequently Asked Questions

 

How can I contact you regarding an order?

If you have a question about an existing order or a purchase, please use the form located at the ‘Contact’ page. Alternatively, you can send an email to [email protected]. If you placed an order please include your order number.

Payment methods

All payment methods are listed once you are at the checkout. You have the option to pay using various payment methods, such as PayPal, credit or debit cards (Visa, Mastercard), and others. Cryptocurrency is not currently accepted as a payment method, neither checks, echecks, or direct deposits.

Do I get to see the rough sketch/mock up composition?

After placing your order I will work with you to compose the ideal portrait. I will create a digital mock up sample for you to review and approve. All design changes should be made at this point. The sample will be submitted to you via email for your approval and any changes you feel are necessary before color goes down. If you wish to see progress you may request a photo via email as well.

What's the difference between acrylic paint and oil paint?

Acrylic paint is water based making them quick to dry and safe to use. Oil paint is oil-based making them slow to dry. They are made with binding agents as linseed oil. This is what gives oil paints their smooth and creamy consistency.

How do I send pets photos?

After placing your order, email the photo(s) that will be used for the portrait. Discuss background colors and other information about your pet’s unique character.

All photos must be emailed to [email protected]

error: Content is protected !!